Almost here: Liberty Converse 5.6 & the latest Liberty Connect release!

Hi all.

We’ve been working hard over the past few months to deliver the latest versions of Connect and Converse.

In Converse v5.6, we’ll be releasing enhancements to your agent evaluations capabilities, how you manage your teams especially across remote locations, and capturing more information about agent and customer digital interactions.

In Connect, we further extended the flexibility of our standard and custom chatbots to route interactions, and better handle how your Web Assistant behaves with your customers.

Watch out for more release news and screenshots in early July.