Hi, is there an easy way to amend the due date of cases? Some of our Licensing staff have pointed out that renewals are due months from when raised by customers so would be beneficial to amend the due date to the renewal date.
I added in the due date field to a form widget and this works for only 24 hours and resets to the initial date again every day. Any help would be appreciated
The due date is calculated by a code studio event action called “Case : SLAWorkingDaysRemaining” which is triggered by a daily signal, by one of three fields being changed, or by an event triggered against a CASE record. The first one is what changes it back every 24 hours. If you look at the rule that reacts to 3 fields being changed you should see that there is a “_New SLA Deadline” field that can be set. I think you will need to set up the form so that you change the deadline in this field, rather than changing the due date itself.
Adam is right- change the value of the “_New SLA Deadline” property rather than the case due date. We ran into this problem as we were not aware of the event action that calculates the due dates every morning.
Thanks Adam for getting back to me, fix worked perfectly! 