Bulk export of call transcripts via Saved Report/API

Liberty Converse / CX
1

Morning all,

I’m trying to bulk export the call transcripts generated in Liberty Converse CX.

Following the advice from our weekly calls, I’ve set up a Saved Search and called it through the API. The data itself is pulling through correctly, and I can see a transcription indicator showing 0 or 1 — I’m assuming 0 means no transcript was generated and 1 means a transcript is available.

However, I can’t see the actual transcript text in the export/API output.

Saved Search: Interaction Report – Current Month (This includes the transcription column)

Am I missing a field, report setting, or an additional API endpoint needed to pull the full transcript content rather than just the transcription status?

Cheers in advance :slightly_smiling_face:

2

Hi Mahadevan,

The API endpoint you need to use to download the interaction transcripts themselves is called Transcript. You can find the documentation for this on this page in the Help docs:

“https://docs.netcall.com/docs/liberty-converse-cx/latest/welcome/integrations/api-and-webhooks/available-api-endpoints/transcript”

If it would be helpful, I can share a PowerShell script that you can run to download all transcripts into an Excel sheet from a given date range and group. Drop me an email if that would be of interest.

Many thanks

Jonathan Gunner