Collecting dates in Webchat before offering to Chatbot

[CathyS]

Hello

I’ve set up a Flow in webchat which collects some customer information before passing to an agent. It collects name, address and date of birth as requested by the department.

If the customer enters the date of birth in the format 1/1/70 it throws up some random information from the webchat, usually nothing to do with the department involved. It is fine if the customer enters 1 Jan 1970 or similar, it appears to not like the /

Any ideas? I can instruct the customer the format to use but I’m sure we’re not the only people with customers who aren’t always good at following instructions. Is there something I’m missing in the settings that will let it accept 1/1/70?

[JonathanRedsell]

Hi @CathyS What step type are you using to collect this information?

There is a dedicated Date Step under Listen which will allow you to capture a Date and it store it in the correct format.

And because it’s a date block the user will have to enter the complete date in the format set.

If they fail to give the correct format it will then ask them to do it again.

Hope that sorts the issue. let us know.

Thanks

Jonathan