Hi, I’m trying to create a very simple (so I thought) interface for logging calls. I want the users to be able to create a record (and therefore trigger a timer) as soon as the phone is answered and then add details throughout the call before closing it (and stopping the timer) The purpose is to help is to refine our web content and self service offering by recording why people call us in the first place. I want to be able to do this in a single page (or with pop up) so that as little effort as possible is required by the person using the interface.
The problem I am having is creating the initial record ‘in page’, either it won’t create the record until a submit event and therefore the timer always records 0 minutes because, in effect, the case is created and closed at the same time. Or the case ref persists and I can’t get it to refresh and move onto a subsequent case.
Has anyone else built something similar, or can point out the really obvious thing I’ve missed…?