Instagram & Facebook Messenger Update

Instagram is now available to all customers on Liberty Connect. Just go to the apps page and add it from there.

In addition, we’ve now been approved by Facebook for the Human Agent tag, across both Facebook and Instagram which means that live agents can respond to incoming messages within 7 days rather than 24 hours as it has been up until now.

Support for Google Business Messages is coming soon and I’ll update you when it’s available for everyone to use.

Let us know how you get on.

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