Invalid field path - "undefined"


We where hoping to go live with out resident portal today, but after performing a full push to live environment we found a number of areas not working.

We are not getting a bin calendar when logging into the live portal and we are also not getting status updates back (again, we had the issue before) from Whitespace.

We have been in contact with Whitespace and they have provided a new secure API url link with username and password but it is still not working.

When we log in the detective is showing the following:

The rule is skipped that calls the bin calendar and we get the undefined filed path.
Could some help use and point us in the direction to fix this as we are now having to postpone our launch of the citizen/resident portal.

Also everything worked fine in build and test.

ant help would be most appreciated!


Hi Will,

Thank you for sending the issue through to us, I do think we will need to pop this over to our support team so it can be addressed as soon as possible. Let me raise a ticket on your behalf and someone will come back to you shortly.

Many Thanks

That will be brill, thank you!