Hi,
Is there a way to display to a user when a case was last modified? I’ve attempted using the Date Modified field, but this only seems to apply when the case has moved along in the stage process.
For context, I am currently working on creating a customer facing Portal where tenants can view their cases and repairs. For raised cases, I have the Current Activity to show which stage their case is at. However, I want to display a date/time (Last Activity) if someone leaves a note, uploads a document etc. so the case may not move along in the stage process, but it shows it’s being worked on.
Many thanks,
Louise
Hi Louise,
The date modified attribute will be updated for any changes to the case record itself, not just on process activity change.
But (depending on page configuration) note/document records created/modified in relation to the main case, may not register a modification to the case record itself.
One approach is to have a rule that triggers a modification to the case record itself whenever the note/document is created/modified. It could increment a ‘Number of modifications’ integer property OR set your own ‘Last modified’ property to current date/time. (But then still use the ‘Last modified’ attribute).
Paul
Frosse
Netcall Partner
Hi Paul,
Appreciate the advice. I’ll give it a go!
Many thanks, Louise