Liberty Converse 5.5 and Connect 2021.1 are coming soon

Customer experience continues to change, as do the challenges and opportunities our customers face.

The latest Liberty Converse and Connect releases build on our experiences and customer feedback over the past few months. We’ve also focused on supporting our customers in their continued efforts to redefine their CX post pandemic.

Release highlights

Integration: Liberty Converse

  • Microsoft Dynamics 365

WFO: Liberty Converse

  • Skills Coverage extension to Shifts and Rota

Smarter Self Service: Liberty Connect

  • Improved Attendant Routing
  • In Conversation Apps

Agent Engagement: Liberty Converse & Connect

  • Integrated Customer Surveys
  • Co-browsing

If you have any questions, please reply to this post.

1 Like