Contact Centre Reporting – A Deep Dive
Contact Centre comes bundled with roughly 20 or so separate reports, but what do they all mean and how can you use these reports and it’s data to give you what’s important to you and your business.
On Friday the 12th March @ 2pm we will be running a Deep Dive into the world of Contact Centre Reports, but before we do we need to hear from you.
We need to hear about the metrics that are important to you. What data do you need to report on for Management/Agent KPI and anything and everything else in-between?
We will then go through the best reports to run and what data you should be looking at to be able to provide this information.
From there we will also take a look at some of the other elements of reports we all take for granted to help you get more out of your reports and better understand your Contact Centre.
This will also be a great way to help us shape the reports within Contact Centre to make reporting easier to get to the data that matters and how this information is displayed.
Finally with the ability to pull data using the Report API we will look at how you can create reports from your data using Microsoft Power BI.
Please feedback by responding to this post.