Sending customer back to specific webpage if they cancel form

Liberty Create
1

Hi, we are looking to improve the customer experience on our online forms, so that if a customer accesses a form link anonymously via the website and then goes on to cancel this, it redirects to the specific page on the website where they clicked the link. I understand we would need to write the URL to the case creation - has anyone implemented this or something similar?

Thanks

Henry

2

The cancel button on forms is tied to the Case Header Buttons widget and has a callback to determine the URL. For cases created on the portal it’s normally a composite for the portal page that is defined in this reference (“field_case_portal_link”). So you could change it so it gets the URL from a widget setting instead. Might be worth duplicating the widget and testing it out.

3

Thanks @s.vernon - with this approach, could I configure it to automatically recognise the last URL visited before the form was opened? Would be good to see a working example if you or others have one.

Thanks

Henry

4

Hi Henry, unfortunately you probably wouldn’t be able to go back to the previous URL before the form was opened, you would need to specify where to redirect to.

5

Ok thanks @s.vernon, appreciate your advice in any case.