It would be a nice feature to be able to download transcripts of webchats etc. I understand this is not available on the latest platform either … only voice recordings are available to download. This must be an oversite … if you have stored on ther server why are we not able to take it off the system without having to do a screenshot etc We have been asked for them when there have been ‘issues’.
You make a valid point and I can confirm other customers have also requested this functionality. We have a Change Request raised for this and we hope to address it in a future release of the Liberty Converse platform.