Agent AHT against activity code

Hi @Mpatel there are a couple of options you can use for doing this. 1) Use the Report Scheduler to email you the CSV file at a time that suits or you can use the Report API to pull the data directly into an application line Excel or PowerBI (if you want some additional power to drive your report data). You can learn about how to do this hear: Hints and Tips - Using the Liberty Converse Report API

The API Route I feel would work best for you as you can set the report up once and then go into Excel or PowerBI and then refresh (which re-pulls) the data each time you run it, you can then have an area for your report data and then create a dashboard as such that updates as you run the refresh.

Hope this helps and let us know if you have any further questions.

Kind Regards.

Jonathan