|
About the Liberty Converse and Connect Advice category
|
|
0
|
428
|
24 September 2019
|
|
Directory Import
|
|
2
|
12
|
14 May 2021
|
|
Outcomes and reporting
|
|
1
|
25
|
11 May 2021
|
|
Converse Compare Tool
|
|
0
|
11
|
11 May 2021
|
|
Pin request when accessing prompt administration
|
|
5
|
49
|
23 April 2021
|
|
Call Recording stuck on for all calls - Liberty 5.0.4
|
|
2
|
33
|
20 April 2021
|
|
Agent Audit Login Time
|
|
3
|
37
|
20 April 2021
|
|
Tagging Emails with Reference Numbers
|
|
1
|
56
|
29 March 2021
|
|
Recording Voicemail Greetings
|
|
1
|
55
|
26 March 2021
|
|
Call recordings and new Interaction ID's lost in reports
|
|
4
|
104
|
17 March 2021
|
|
Agents rejecting/'busy' state for calls
|
|
4
|
103
|
16 March 2021
|
|
Embedding a hyperlink into a text message
|
|
1
|
75
|
16 March 2021
|
|
Average handle time for group as a widget
|
|
1
|
111
|
11 January 2021
|
|
Softphone Issues
|
|
1
|
70
|
11 March 2021
|
|
Transcription from call recordings
|
|
0
|
63
|
1 March 2021
|
|
Agents Monitoring Other Agents
|
|
0
|
73
|
19 February 2021
|
|
Call Centre temporary closure ( 1 hour) - Message / Voice mail set up options
|
|
8
|
146
|
18 February 2021
|
|
Call Duration Timer
|
|
5
|
194
|
10 February 2021
|
|
Email templates
|
|
2
|
91
|
8 February 2021
|
|
GOV.UK/Notify API
|
|
8
|
210
|
4 February 2021
|
|
E-mail routing and junk e-mails
|
|
5
|
157
|
3 February 2021
|
|
Training Manuals remote listening in to Agents
|
|
1
|
107
|
2 February 2021
|
|
Storing Entered data from a Dialogue into the Liberty Converse Contact Centre Reports
|
|
0
|
85
|
28 January 2021
|
|
Active time reporting - Breakdown
|
|
7
|
192
|
22 January 2021
|
|
User Permissions for Agents to listen/Audit Call Recordings
|
|
0
|
100
|
11 January 2021
|
|
Issue with Reports
|
|
4
|
165
|
8 January 2021
|
|
Feedback wanted - Customizable fields within personal details for Directory entries
|
|
0
|
112
|
18 December 2020
|
|
Liberty converse -Scheduling
|
|
2
|
140
|
16 December 2020
|
|
Liberty Converse: Contact Centre - Dashboard Administration
|
|
0
|
165
|
27 November 2020
|
|
Remote Working Contact Centres - Tip
|
|
0
|
219
|
19 November 2020
|
