We are about to go live with out Citizen portal but have a question around more than one person at an address and how people have dealt with this.
During testing we have found that once an address is connected to a customer that address is no longer available to new users. This obviously means that if there is more than one person at an address only one can register on the portal. We’re also thinking into the future that if someone moves out and doesn’t change their address on the portal or delete their account then a new resident wouldn’t be able to register.
How are people dealing with this? Is there a way to allow more than one person at an address (if so, how)? And if you are restricting people at an address how are you handling this with customers? Is this an issue for others or is it just us?