We are currently working with the Walk-in Queuing Module, specifically the Converse integration.
I have setup web-hooks within Converse to notify Create when interactions are queued, accepted and ended. I can see from the web-hook event log that these API’s are been sent.
However when i check the API endpoint history within Create each request is failing with the error ‘E110 Endpoint authentication Failed’.
Does Converse need to send an authentication token?, if so would someone be able to guide me through this?.
Thanks in advance.