We have a new Certified Professional program for Liberty converse, that will test your understanding of the Liberty Converse Contact Centre by providing you with a fictitious scenario based on a Contact Centre company named Blue Sky Holidays.
This program will also benefit you on becoming a Certified Liberty Converse Contract Centre System Administrator.
Some of the topics that the Certification Program will test you on are:
• Directory Administration.
• User Roles and Permissions.
• Contact Centre with both Calls and Email.
• CallBack (QueueBuster).
• Dialogue Builder (including Reports and Prompt Recording).
• CallQueue.
• Dashboards.
• Skills Based Routing.
To get yourself a nice-looking certificate and a community badge to go with it, then please get in touch with our team via email at training@netcall.com. This certification program is opened to all!
If you wish to get a refresher or are unsure you have the knowledge set, there is a complete 3-Day Instructor Led Training – Liberty Converse System Administrators course that will cover all of the above topics to help you refresh your mind. If this is of interest to you, please contact your account manager for more details on pricing and availability.
Hope to hear from you soon!
Lisa Vermot