Liberty Converse show-and-tell - Friday 22nd May 3:00pm

Shifts & rotas and adherence within your contact centre

Register here

Easily manage your agents’ shifts and rotas and ensure adherence

Join us at 3pm on Friday 22nd May where we will be taking you through 2 of our applications to help you manage contact centre rotas.

Shifts & Rotas – Free yourself from spreadsheets by using our easy to use schedule planner to define when your agents will be working, their rotas, shift patterns and absences. Know how many people are due to be working over the next few hours across every skill, so you can ensure you have enough staff.


Adherence – are your agents actually adhering to the shifts they’ve been given? Find out using our real-time dashboard widgets and historic reporting. Shifts, rotas and adherence require a separate licence.

Plus a look at some of the other innovations in the new Liberty Converse v5.2

Please reply to this topic, before or after the event, with any questions or suggestions.

1 Like

Hi, registered for this today but invite is Zoom and that has been blocked for security reasons by my Local Authority. I am able to view recordings of previous events ok but using Zoom means we’re not able to watch as it happens.

Hi Douglas
We are looking at this for future events. Recordings are being published in the Appshare resources here.