We built a complete Helpdesk Application, including a Customer Portal, for our Technical Support Desk. We thought it was so good we should share it with our Community - for free! Nest is now available for download on the AppShare.
Nest allows users to instigate and handle Support or Helpdesk style interactions, including raising cases and processing existing cases.
Built using the Liberty Create platform, it delivers a single application to manage support cases across your business for recording all customer support activities. This can supersede legacy, and sometimes expensive, applications (in-house / off the shelf) for recording all customer support activities.
Initially this includes Managing Incidents, Fulfilling Service Requests and Requests for Change. Users can access information and log new cases, see the status of their open cases and receive automated progress updates.
We envisage, through the Netcall Community and ongoing Netcall development, that new Case Types, Processes and wider functionality will grow, and we encourage users to share these
ideas and suggestions amongst the wider Community.
As an accelerator, optional integrations into Directory solutions, CRMs and Netcall Solutions, such as Liberty Converse or Liberty Connect, are available. We hope that this application will help you transform the way your customers or colleagues interact with you, helping to optimise your Support Desk workflow along the way.
Come along to to the Nest show-and-tell event this Thursday and learn more.
That’s Thursday 1st April at 2:00pm. Just drop an email to community@netcall.com to request an invite.
Cheers, Tony