New eLearning Course for Liberty Converse

Here’s something for our ContactCentre users. There’s a new course in the eLearning Portal.

@JonathanRedsell has provided a detailed course on How to view agent Login/out times using data from your Liberty Converse reports.

The course looks at how you can use the Audit Log report from within Liberty Converse Contact Centre Reports and Microsoft Excel to help view when an Agent Logged in/out of a Contact Centre Group using the date range given and covers the following topics:

  • Introduction
  • First steps
  • Copying the data
  • Setting up the Pivot Table
  • What the data shows

Jonathan provides you with an Excel spreadsheet to download, and the course guides you through filling in the spreadsheet using your own contact centre data.

While you’re there, have a look at the other courses on offer and let us know what else you would like to see.

Why not have a go at this course and give Jonathan some feedback. He’d love to hear from you! Just reply to this post

Cheers, Tony