Reset password noreply email

Hi We have tried to change the default sending domain to our own WBC one but it doesn’t seam to change the email receive by the resident it still says noreply@netcall. As the reset password workflow on the citizen portal is out of the box we don’t want to end up breaking something while trying to change this can someone please help point us in the right direction as we are attempting to go live with this by the end of February?

Good Afternoon Debbie,

My name is Simon Pike and I am the Market Solution Specialist for Local Government here at Netcall. I have overall responsibility for the Citizen Hub Framework.

If you can send me an email directly to then I can give you some steps to follow which should hopefully help you update this information. Alternatively we can set up a teams meeting where I can walk you through the steps.