I’ve had a look via search but couldn’t find anything similar so hoping someone can help or even better has already created something similar.
I’m looking to send out surveys to Customers after their case has been completed to be able to collect some Customer satisfaction data. Some categories we will be looking to do that on every case being closed which is nice and simple however on some I was hoping to do it more randomly rather than all. Is there a way to use the case reference number or record ID to facilitate this, ie. every uneven number/case or records ending in a 5 for example?
Thanks in advance