I am struggling to send a notification to the widget “Notifications” (Notifications - Netcall Community) when I create a comment (widget Comments) or when I create a record in another object.
I searched inside documentation but don’t refers nothing about this. I think that I need to create a Message with Channel “Push Notification” but I am not sure because I still could not solve it.
Does anyone know how to fix this?
The notifications widget works on it’s own object, which needs to be populated via a rule if used in conjunction with the comments widget.
Please read the documentation that is available on the notification widget setup.
The comments widget has a setting that allows to configure an event to be fired when a comment is added. Using this event you can create a rule that will populate your notifications object.
Thank you for your answer
I already did that but when I populate the notifications object, only appears a red dot on the widget and no notification.
Could you help me with this one, please?
Could you please send me a private message with a link to where you have the widget setup, and I will have a look for you.
I’m also having the same issue
I’m assuming a relationship needs to be created to the users and the notification ?
Yes a relationship needs to be created, in order to link comments and notifications with the user