The first version of our new Support Portal is now live, so please go and have a look (there is also a document that explains how it works in the support link). This new Support Portal is linked directly to your Community account and allows you to not only log cases for incidents, or service requests, but also gives you access to all your existing cases (those logged in the new portal). This means you can see progress, add comments, and even upload files. You will also receive email updates on cases as things progress.
As always, tell us what you like, what you don’t like, and things we could do to improve the service by simply replying to this post. The Support Portal is just the first step of adding functionality that brings even more value into the Community, and we hope you all find it really useful.