Welcome to the Netcall Community; Skore

Blog
1

Hey everyone,

We are delighted to announce that Netcall acquired Skore Labs Limited (“Skore”), a Portsmouth-based process improvement platform provider. Welcome to the Community!!

The acquisition will enable Netcall to expand its digital transformation offering to customers, making Liberty Suite a unique one-stop shop for mapping, analysing and automating processes and customer engagement, blending low-code, RPA, process mapping and analysis, contact centre and AI solutions.

So, what does the Skore platform allow you to do? It allows people to easily map and analyse processes to drive improvements and innovation within any organisation. Teams can build a sustainable and engaging process library that underpins any transformation throughout the organisation.

More details coming soon - watch this space

Thank you

Lisa V

2

Hi, will this replace or update the process model in build studio ?

Regards,

Mark

3

Hi Mark,

Neither, it’ll remain separate allowing Liberty customers to build their repository of business processes without a requirement to use Liberty Create.

That said, we wouldn’t want customers to have to map their process twice so look out for further updates where we’ll detail how you can automate a process in Create that you’ve mapped in Skore without that re-keying effort!

Richard

1 Like
4

Sounds like a very good addition. Thanks.

1 Like