1 - I need to add a new sub category to one of our line options. Can someone please send me instructions on how to do this.
2 - One of the line options needs to move to a different order. It is currently the last option a customer would hear, and I need it to be the first one. Could someone please send me instructions on how to do this.
Then within the Responses, use the arrows to move the options into the desired position and then change the number within the Press column (so that the numbers match the option you want the caller to press.