We would like to find an easier method to be able to list Agents’ SIP:entity (e.g. Tony Eve, Softphone on sip:entity.14199@liberty.local) for external CDR Reporting purposes, as applications such as Tiger PRSIM, need to search the SIP:entity number (sent from the PBX) in order to find/locate calls which NetCall originally handled.
To date, we use a rather convaluted method to find the Agent’s SIP:entity ref per:
from Platform > Call Viewer (for live calls in progress) or Recent Calls and then select Group Name (as the filter) then sift through calls (no agent name shown initially) until you hit on one of the agents for that date/time period.
There maybe another way to find this info, but I’m not aware of it currently.
Thanks
I believe the Converse API may be able to help with this. The Groups API provides details of all the agents in each group, including the Entity ID. The Entity ID is the numeric part of the SIP ID.
You can find more details here: https://docs.netcall.com/docs/liberty-converse/5.13/Liberty-Converse
If you need help getting the API working, please contact us in Support Team Directly. We can help with how you set up and share the API key.