Agent Status Breakdown Report - Missing definition

Liberty Converse
1

In the WFM reporting, there is a missing definition preventing me from providing a breakdown by day, week or month.

For example, if I select “Last 3 months” in the date filter, the result will, as expected, be the combined results on 1 row. Other reports in the WFM area have a separate button where you can tell the system to show the period by day, week, month, hour etc.

2

WFM
WFM1712×900 153 KB

Hi Neil

Is the Agent Status Breakdown report you’re running under the Agent category of your Reporting library please (see screenshot)?

If you have WFM, in the Reporting library you may find the Schedule summary report useful in terms of breaking down the data by agent, week, working time, busy times etc.