Agent Summary - Number of interactions

I’m trying to get the figures of agent interactions from auditlog or/and Interactions report but I’m unable to get the same figures as the agent summary report. There seems to be a mismatch by a few. Could someone post the criteria or the explanation behind the figures on Agent summary report?

Hello Norberto,

Thank you for posting on community. If you feel there is a discrepancy between the count of interactions in the Interactions Report vs the Agent Summary report then please raise a ticket with our support team by emailing

Information regarding the Agent Summary Report can be found in the Help portal. Here is the direct link to this page which can be accessed once you are logged in.

Please feel free to reach out to me direct if you would like to talk through the various reports in detail via

Many thanks

Jonathan Gunner