Hi, we have been asked how to build a report to reveal the amount of time agents are taking for toilet breaks.
Currently the supervisor has setup “Toilet break” as a Busy Code, however there is no report for this activity, unless you run an Agent Log report.
Please advise if there is another way of reporting this information.
Thanks
Tony
North West Anglia NHS Foundation Trust
HI @evet
You can run the Busy Code Report, which will detail how long each Agent has been in that Busy Code for the period set.
Does that help with the information you wish to report on?
Kind Regards.
Jonathan