Hello,
I have been building a virtual agent using the AI agent block but the instructions do not transition to the next block after the answer has been provided. I have tried a variety of methods including variables such as Answered = true but no transition. It does transition if I add some text into the test chat window after the answer has been provided e.g. ok.
All assistance gratefully received.
Thanks, Alistair
HI @Spartacus66 Sorry for not getting back to you sooner.
The issue you’re describing – where the instructions don’t trigger a transition after the answer – usually comes down to how the transition criteria are set up.
From what you’ve said, the AI Agent block will only move on when a defined condition is met. Simply providing an answer doesn’t automatically trigger a transition unless the criteria are clearly specified. For example, you might need to set a transition based on user intent (e.g., “request to speak to an advisor”) or conversation context (e.g., “category confirmed”) rather than just a variable like Answered = true.
If adding text like “ok” works, that suggests the current transition is waiting for a specific user input rather than recognising the AI’s response as the trigger. You could review the Transitions section in the AI Agent and make sure the conditions are explicit and linked to the right variables or intents. Also, check if any Required Variables are set, as the agent will pause until those are collected.
I’d be happy to jump on a quick call with you to look at the persona and flow together – sometimes it’s easier to spot what’s missing when we walk through it live.
Kind Regards,
Jonathan