Hello :wave: We have just upgraded to 5.12.9 and have noticed we cant apply skill templates like we used to on the management tab and clicking the box next to NAME to select all. When we select all the agents, click APPLY TEMPLATE, and apply the default template, it isn’t working? We used to do …

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Product

Liberty Controller

Documentation

The centralised hub for all Liberty Create applications, with the ability to control their respective infrastructure, settings and access all in one place.

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Quick Links

Release Notes

Here at the release notes, you will be able to view very-high level information, and what has been newly introduced, changed or removed.

2024.1 Release Notes

Older Versions

Liberty Create

Documentation

A place where you will be able to learn how to create and maintain Liberty Create applications with ease and efficiency.

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Quick Links

Release Notes

Our release notes contain some new and very exciting features and improvements.

2024.1 Release Notes

Older Versions

Liberty Converse

Documentation

Whether you are an agent, a supervisor or an administrator, help has been designed to provide you with a step by step guide to getting the most out of Converse.

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Quick Links

Release Notes

Here at the release notes, you will be able to view very-high level information, and what has been newly introduced, changed or removed.

5.11 Release Notes

Older Versions

Liberty RPA

Documentation

An AI-powered automation tool, with the ability to schedule, create and execute jobs remotely. Designed and created to automate processes that are repetitive, and were previously performed by people.

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Quick Links

Release Notes

Providing you with an overview of the new features and activities introduced, to help you get the most out of the Liberty RPA platform.

2024.1 Release Notes

Older Versions

Liberty Connect

Documentation

Our omnichannel messaging, webchat and AI-powered chatbot solution that lets you communicate with your customers over their channel of choice.

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Quick Links

Release Notes

Here at the release notes, you will be able to view very-high level information, and what has been newly introduced, changed or removed.

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Liberty Patient Hub

Documentation

Whether you are a manager, an appointment booking clerk or part of a clinic administration team, this help facility has been designed to provide you with a step by step guide.

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Quick Links

Forum

Blog

News about Liberty Create and Liberty Converse development, new developer resources and anything else we believe will be important to the wider Community.

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Liberty Releases

Here is where you will find announcements of new releases across the Liberty product family.

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Local Government - User Group

The home of the local government user group, working on shared solutions to common challenges using agile user-centred service design and Netcall technology.

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Citizen & Tenant Hub

Get help with Citizen and Tenant Hub. Talk updates, future plans and module discussions. Connect with other community members or Netcall experts to build citizen-focused digital services.

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Patient Hub

Get help with Patient Hub – digital patient engagement platform. Share questions, tips, and best practices on appointment management, messaging, and improving NHS patient experiences through self-service tools.

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Liberty Create

Get help with Liberty Create low-code app development. Share build issues, integration tips, and design queries. Collaborate with peers and Netcall staff to build smarter digital services across your organisation.

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Liberty IDP

Get help with Liberty IDP – intelligent document processing. Talk classification, OCR, and data extraction. Post questions, share suggestions, and troubleshoot issues with the community or Netcall experts.

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Liberty Converse

Get help with Liberty Converse or Converse CX. Share questions, tips, or deployment advice. Engage with the community and Netcall experts to enhance your contact centre and communication experiences.

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Liberty Spark

Get help with Liberty Spark for process mapping and improvement. Ask for advice, share tips, and collaborate on optimising business processes with help from the community or Netcall experts.

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Liberty RPA

Get help with Liberty RPA – Robotic Process Automation, ask questions, get advice, and share process automation ideas. Ideal for users building bots and streamlining workflows.

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Liberty Releases

Here is where you will find announcements of new releases across the Liberty product family.

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Academy

AppShare

Ideas

Docs

Support