Ask customer for account number during IVR before connecting call into queue to speak to agent

[JonathanRedsell]

Hi @Lorna5885 yes, and it’s very easy. Take a look at this post Here

This post allows you to store it in the reports but, you don’t have to do that step, the Number Block and the Transfer block is all you need.

Let us know if you need any further assistance.

Thanks

Jonathan