We have a requirement for a process stage rule (not on central) to be able to assign the case owner.
The problem is this value doesnt appear to be synced from host > central (only the other way around e.g., if you take ownership of case in central. this relationship is synced to the host via an API call).
So If I set the Case – User (Agent Assigned) on the host, this isn’t updated on Central.
Is there an existing mechanism to perform this action, or do I have to implement a new API or similar to perform this action.
Many Thanks
JonathanFS