Auto Dialling a list of numbers

Liberty Converse / CX
1

Good afternoon and Happy New Year to all here.

I was wondering if anyone has used Converse for auto-dialling a list of numbers. I can’t see that the functionality exists in the Help pages.

We are about to run a series of campaigns and will be working our way through spreadsheets of customers. Similar to Callbacks, I was wondering if I could somehow create a list of outgoing calls in a queue that would get presented to agents in turn.

Thanks

2

Hi @eanna11, and Happy New Year!

Yes, Converse can handle auto-dialling, but it does depend on the licence you have in place. There are two main ways to do this:

  1. Fully automated – where the system dials the numbers and collects responses without an agent needing to intervene.

  2. Agent-assisted – where you create an automated outbound list that presents calls to agents one by one.

If you’d like to explore which option works best for your campaigns, feel free to drop me an email and we can go through the details together.

Many thanks,
Jonathan

3

Will do. Thanks @JonathanRedsell