We have a couple of people who have moved roles within the contact centre, they still need access to the system but do not need shifts/rota. I can see it can be done week by week but I was hoping that I could just remove the rota completely.
Hi Suzanne. You should be able to un-assign them from the rota. Please feel free to contact me - Steve.Rayner@Netcall.com and I’ll be happy to help.