Hi There, first time posting.
I am working with a Liberty Converse 5.0.4 install and somehow the system is recording every call made into the Contact Centres we have configured. I began by creating a test call queue and configured call recording only for that single queue. I have since undone the changes and am still stuck with every call being recorded sitewide.
I have checked all contact centres for call recording options and all queues. They are all unchecked. I have since run a system update to no avail. The “Allow supervisors to configure call recording” is disabled across all contact centres.
Where is the secret setting I’m overlooking? What am I missing?
Many thanks and Kind regards,