Can Liberty Converse integrate with our Local Government back office systems?

Netcall has deployed intelligent IVRs throughout Local Government in the UK. The range of applications with back office integrations have included:

  • Waste Management;
    • Missed bin collection reporting
    • Collection information
    • Assisted lift requests
    • Bin requests, repairs and replacements
  • Environmental Services for reporting:
    • Graffiti
    • Faulty street lighting
    • Libraries
    • Opening time and location information
    • Book renewals
  • Council Tax and Benefits
    • Information and FAQs
    • Direct Debits
    • Payments
    • Refunds
  • Housing
    • Surveys
    • Application form requests
  • Customer Contact Centre
    • Operator Services including “Golden Number” routing
    • Triage
    • Surveys
    • Password Resets
    • Book On/Off shift

Watch out for Accelerators for these IVRs appearing in the AppShare over the coming months.