Netcall has deployed intelligent IVRs throughout Local Government in the UK. The range of applications with back office integrations have included:
- Waste Management;
- Missed bin collection reporting
- Collection information
- Assisted lift requests
- Bin requests, repairs and replacements
- Environmental Services for reporting:
- Graffiti
- Faulty street lighting
- Libraries
- Opening time and location information
- Book renewals
- Council Tax and Benefits
- Information and FAQs
- Direct Debits
- Payments
- Refunds
- Housing
- Surveys
- Application form requests
- Customer Contact Centre
- Operator Services including “Golden Number” routing
- Triage
- Surveys
- Password Resets
- Book On/Off shift
Watch out for Accelerators for these IVRs appearing in the AppShare over the coming months.