Channel Identity - Reply address

Liberty Create
1

Hi,

I’m trying to configure a email message within Create so that the ‘reply to’ address is set to something other than the sending email address.

We would like to set the ‘reply to’ email address as our corporate email address, not linked to Liberty Create.

Regards,

Nick

2

Probably the easiest solution would to set up a custom sending domain for your corporate email domain. You’ll probably need to get DKIM authentication set up so that the emails show as having come from your official corporate email and dont get flagged as spam. https://docs.netcall.com/docs/liberty-create/2026.1/build-studio/communications/email-sending-domains

Alternatively you could look at setting up Microsoft’s Graph API to allow sending emails directly through your own exchange server(s) but that takes a fair bit more work. https://docs.netcall.com/docs/liberty-create/2026.1/build-studio/communications/microsoft-graph-api

3

Thanks. I’ll give the first option a try.