Hi,
Are there any plans to introduce average chat wait times to customers up front before joining the queue, as we currently do with calls?
Thanks
1 Like
Hi there, this feature has been added to the Ideas Portal and is under review, if you want to head over there https://ideas.netcall.com/i/ideas/p/feature/vote/idea/view?context_record_id=4911 and then upvote this feature, that will help place a higher priority on ideas our customers feel important.
Many thanks.
Jonathan