We are currently building our Chatbot and want to use intents. Following advice we have built an “Unknown intents” flow but this doesn’t want to work.
If I put the Unknown intents flow towards to top of the list of flows it takes over and nothing else seems to work but if I put it at he bottom of the list it doesn’t work at all. Anybody else experienced this and got any tips on what I’m doing wrong?
Hi Cathy, Connect works from top to bottom, so putting it at the top will make it match before anything else. Moving it down the bottom is ideally where it should go but if something else matches a trigger then it will take over.
Check each flow’s trigger to ensure it’s not taking over and ensure the unknown intent flow has the correct trigger. - Make sure these are all published so they are active as well.
If you still have an issue after that, let me know, and we can take a look together.
Kind Regards.
Jonathan