Clearing context record ID on submitting interface page

Liberty Create
1

I am working on an interface page in CH Central where users submit a customer interactions log. There are two widget groups on the page, each of which includes a submit button. One of the submit buttons completes the interaction.

I would expect this button to clear the context record id and allow a new interaction to begin, but it isn’t clearing. The button is configured with ‘Independent Settings’ selected and ‘Redirect with ID’ deselected.

I have tried with and without a destination page, and I have tried all combinations of selecting/deselecting ‘Independent Settings’ and ‘redirect with ID’

Similar configuration in one of our standalone apps works as expected.

Has anyone encountered this and, if so, can you offer a solution?

Many thanks

2

It may be that you are redirecting to ‘this page’. If you use the redirect and then select the full path to the page you want to reload, for example the full path including interface/top-tab/viewport/subtab/page, then I think this should resolve the issue as it may clear the cache.

3

Hi Denis

I have tried ‘this page’ and the full path, neither clears the context record id.

The page includes two widget groups, and each group includes uses submit buttons at different stages of the interaction - could this be the problem?