We have a large amount of Directory entries that transfer to a dialogue and contain lots of additional Caller Phrases - these are added using the Departments template. We also have a lot of service directory entries that do not link to a dialogue. All of these entries are key to our Contact Portal working successfully.
I want to review the ‘service’ Directory entries and Caller Phrases and have tried to Export all directory entries with a Departments template, however the export only provides directory entries that are not linked to a Dialogue. Please see an example below of a Directory entry linked to a dialogue which is not being exported.
Is this a known fault or is there another way of obtaining this information?
Thanks in advance