Hello
This is related to post we put on the other day which was answered by @Haydn.Haynes [ Create a Case from an email](Create a Case from an email - #5 by rnorton)We’re testing out the above accelerator and as we mentioned we have an inbound handler which is dealing with emails after a case has been created via web page submission.
We would like to match the email address of the new email coming in to an existing customer email address on the platform. Can i add another matching rule to our existing inbound handler like below? and as this email doesn’t relate to an existing record should i not be using the ‘base object’?
