Dialogue logic to route calls to extension

Liberty Converse and Connect Advice
1

Hi,

This is going to be a weird one to word, but I am wondering if there is a way that you can use logic to determine what number was dialled and point it to the relevant extension?

e.g. Caller 1 rings 7771, Caller 2 rings 7772 and caller 3 rings 7773
All 3 (7771,7772,7773) are routed to 6000 which in turn routes to a designated dialogue
The logic then interprets which number it came in on (7771,7772,7773) and transfers it to the desired extension, e.g 7771-6001, 7772 - 6002, 7773 - 6003

Is something like this possible?

Kind regards,
Lauren

2

Hi Lauren,

Yes you can use a Logic Block to look at the %system.DDI% variable to make a routing decision. You would then transfer direct to the required dialogue, not to the 6000 number.

Let me know if you would like further help and clarification.

Thanks

Jonathan Gunner

3

Thanks Jonathan,
You able to schedule in some time with me to go through it please? Hopefully won’t be longer than a 10 minute conversation :slight_smile:
Lauren