Display information that's on 2 different hosts on Hub

Liberty Create
1

Hi

We need to display information that’s on 2 different hosts (Feedback and Services) as a report on Hub central.

We are capturing, ‘Service area’, ‘Waste service type’, ‘Description’, ‘Type of bin’ and ‘Bin collection day’ via the complaints form on the Feedback app and capturing ‘Rounds’ from the ‘Services’ host.

We want to gather all these properties and display as a report on Hub central

Is this possible?

Thanks

Mihiri

2

Hi Mihiri

If you have a common data in each app you could create API end points in Services and and Feedback apps.

Maybe you could use case reference (or ID and remote ID) in CHCentral-Feedback to pull back the service area, waste type, description and collection day.

You could then use address (preferably UPRN if you have that in each app) to pull back the correct round from services and join them all to the Case summary record in CHCentral.

Kev

3

Thanks Kev, will give it a go.

Mihiri

4

Thinking about this a little more. You could pass the details across from feedback to hub upon case submission of the complaint, and then only trigger the call to services if there is collection details present. That way you only need a new endpoint in services (you can just modify the existing call from feedback to hub).

5

That’s great. Thanks Kev. Will give it a go.

6

Hi again Kev

There’s only one API call related to Hub on the Feedback app. (Create or Update Summary Case - Liberty Create: Sign in ). You have said ‘just modify the existing call from feedback to hub’. But there’s no place to update the API call.

I added ‘Service area’, ‘Waste service type’, ‘Type of bin’, and ‘Bin collection day’ properties within the ‘CASE SUMMARY DATA’ object (Liberty Create: Sign in) on Hub. Then I’m trying to create a rule within the Feedback app to copy these values from ‘Complaints [Data]’ object to ‘Case summary Data’ object at form submission. But I’m unable to locate the ‘Case summary Data’ object within the feedback app.

Am I doing it correct?

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Thanks

Mihiri

7

ON Central the object is named CASE SUMMARY DATA , and on all hosts it is named CASE.