Hi
I am trying to create a list widget to display cases completed by the logged in user.
I have created a separate tab within the My Page on central called History. Within this I have already created a list displaying cases agent has created with a search function which works well.
However I am looking to replicate this with cases the agent has completed but having some issues. I am thinking possibly a rule to match the logged in user.
Just if anyone has done similar?
Thanks
I haven’t done exactly this, but there is a subset called CASE: Completed on the Case Summary Data object which I believe could be used to list the User’s completed cases in a List widget? Wrapping this in a group widget with a search form would then replicate the search functionality you have for cases created by the user. May be this subset gives you what you want?
Seems like you need to define what the case being completed by the user means. If it’s that the case is completed and is assigned to the user, should be a simple enough subset. If, on the other hand, a case could be assigned to someone else after it has been completed, then you might need a separate relationship between case and user, and a rule that sets this relationship when the case is completed.