Does Liberty Converse include a full set of contact centre reports?

Yes, Liberty Converse supports a full suite of contact centre reports.

Accessible by role, users can run reports against configured agent groups, queues and skills, report on activity codes and drill down to individual agent performance.

Each report type contains a number of filters allowing users to tailor reports based on date/time parameters, media types, and so on.

Reports can be exported in CSV file format for importing into 3rd party BI tools. Favourite reports can be saved for quick and easy access.