I’ve just made our first telephone survey live and made a test call. I’m happy it asks the questions and records the results but I’m getting double the responses.
Has anybody had this and does anybody know what I need to do to resolve it?
Hi Cathy
I think I’ve seen this before, it’s possibly something that needs altering on the Survey Dialogue. I’m around today up to 3pm if you want to have a look, email me directly with a time that suits for a call.
Best Regards
Paul Curzon
Hello @paul.curzon
Thank you for your response. I’ve actually worked out what I’d done wrong and been able to fix it. I have to admit I only found it because you mentioned the dialogue so it prompted me to look at it again.
Our first survey is now live and working fine, thank you for your assistance.
Cathy