Is there a way of downloading a transcript of a historic Message? I am aware that customers can download a transcript at the end of their interaction.
We are putting together a ‘file’ of contact from a specific customer and we need to access all of their Messages. The only way we’ve been able to do this is to use Snipping Tool to take ‘copies’ of each Message and wondered if there was an easier way of doing this? These are Messages that have come through to a live agent.